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Troubleshooting
Problem:
The washing machine won’t
start?
The wash cycle won’t start?
The washing machine fails to
fill with water?
The washing machine
continuously fills with water
and drains?
The washing machine does
not drain or spin?
The washing machine vibrates
too much during the spin
cycle?
The washing machine leaks?
The ON-OFF/DOOR LOCKED
LED flashes rapidly at the
same time as at least one
other LED?
There is too much foam?
Possible causes / Solution:
●
The appliance is not fully plugged into the socket.
●
There has been a power failure.
●
The appliance door is not shut properly.
●
The ON/OFF button has not been pressed, for at least 2 seconds.
●
The START/RESET button has not been pressed, for at least 2 seconds.
●
The water tap is not turned on.
●
A delayed start has been set by selecting the Delay Timer function (see
Starting and Programmes).
●
The water inlet hose is not connected to the tap.
●
The hose is kinked.
●
The water tap is not turned on.
●
There is a water shortage.
●
The water pressure is insufficient.
●
The START/RESET button has not been pressed, for at least 2 seconds.
●
The drain hose is not fitted between 65 and 100cm from the floor (see
Installation).
●
The free end of the hose is underwater (see Installation).
●
The wall drainage system doesn’t have a breather pipe.
If the problem persists even after these checks, turn off the water tap,
switch the appliance off and call for assistance. If the dwelling is on one of
the upper floors of a building, there may be drain trap problems
causing the washing machine to load and unload water continuously. In
order to avoid such an inconvenience, special anti-drain trap valves are
available in shops.
●
If the machine was unable to balance the load it will use a slow spin
rather than risk machine damage; the clothes might appear wetter
than expected.
●
The Rinse Hold option is enabled: to complete the programme, press
the Rinse Hold button (see Starting and Programmes).
●
The drain hose is bent (see Installation).
●
The drain duct is clogged.
●
The transit fixings were not removed correctly (see Installation).
●
The washing machine is not level (see Installation).
●
The washing machine is closed in, between furniture cabinets and the
wall (see Installation).
●
The water inlet hose is not screwed on correctly (see Installation).
●
The detergent dispenser is obstructed, clean it (see Care and maintenance).
●
The drain hose is not secured properly (see Installation).
●
Call for assistance because this means there is an error.
●
The detergent is not suitable for machine washing (it should bear the
definition “for washing machines” or “hand and machine wash”, etc.)
●
You used too much detergent.
One day your washing machine seems not to be working. Before you call your Service Centre (see Service), go
through the following troubleshooting suggestions:
Installation Description
Starting and
Programmes
Detergents and
Laundry
Precautions and
advice
Care and
maintenacnce Troubleshooting Service
GB
11