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Trouble shooting
Your washing machine could occasionally fail to work. Before contacting the Technical Assistance Centre
(see “Assistance”), make sure that the problem cannot be not solved easily using the following list.
Problem:
The washing machine does not
switch on.
The wash cycle does not start.
The washing machine does not fill
with water.
The washing machine door
remains locked.
The machine continuously fills
with water and drains.
The washing machine does not
drain or spin.
The machine vibrates a lot during
the spin cycle.
The washing machine leaks.
The icons corresponding to the
“Phase in progress” flash rapidly
at the same time as the ON/OFF
indicator light.
There is too much foam.
The washing machine door
remains locked.
Possible causes / Solutions:
• The appliance is not plugged into the socket fully, or not enough to make
contact.
• There is no power in the house.
• The door is not closed properly.
• The START/PAUSE button has not been pressed.
• The water tap has not been opened.
• A delayed start has been set.
• The water inlet hose is not connected to the tap.
• The hose is bent.
• The water tap has not been opened.
• There is no water supply in the house.
• The pressure is too low.
• The START/PAUSE button has not been pressed.
• If you have selected the “Baby
” cycle or the “Easy iron ” option, when
the wash cycle has finished the machine will slowly rotate the drum; to end
the cycle press the START/PAUSE button or the “Easy iron
” button. If
you have selected the “Silk
” wash cycle, the machine will end the cycle
while the laundry is soaking; to drain the water so that the laundry may be
removed, press the START/PAUSE button or the “Easy iron
” button.
• The drain hose is not fitted at a height between 65 and 100 cm from the
floor (see “Installation”).
• The free end of the hose is under water (see “Installation”).
• If the dwelling is on one of the upper floors of a building, there may be
problems relating to water drainage, causing the washing machine to fill
with water and drain continuously. Special anti-draining valves are available
in shops and help to prevent this inconvenience.
• The wall drainage system is not fitted with a breather pipe.
• The wash cycle does not include draining: Some wash cycles require the
drain phase to be started manually (see “Wash cycles and options”).
• The “Easy iron” option is enabled: to complete the wash cycle, press the
START/PAUSE button (“Wash cycles and options”).
• The drain hose is bent (see Installation).
• The drainage duct is clogged.
• The drum was not unlocked correctly during installation (see “Installation”).
• The machine is not level (see “Installation” ).
• The machine is trapped between cabinets and walls (see “Installation”).
• The load is unbalanced (see “Detergents and laundry”).
• The water inlet hose is not screwed on properly (see “Installation”).
• The detergent dispenser is blocked (to clean it, see “Care and
maintenance”).
• The drain hose is not fixed in place properly (see “Installation”).
• Switch off the machine and unplug it, wait for approximately 1 minute and
then switch it back on again. If the problem persists, contact the Technical
Assistance Service.
• The detergent is not suitable for machine washing (it should display the text
“for washing machines” or “hand and machine wash”, or the like).
• Too much detergent was used.
• Perform the manual unlocking procedure (see “Precautions and tips”).
!
Note: To exit “Demo mode”, press and hold the two “ON/OFF” and “START/PAUSE” buttons simultaneously for 3 seconds.