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CUSTOMER CARE
What Might be the Cause of...
Defects you can remedy yourself
Before calling Customer Care for technical
advice please run through the following
checklist. A charge will be made if the machine
is found to be working or has been installed
incorrectly or used incorrectly.
If the problem persists after completing the
recommended checks, please call Customer
Care, they may be able to assist you over the
telephone.
Time display to end could change during
drying cycle. The time to end is
continuously checked during the drying
cycle and the time is adjusted to give the
best estimation time. The displayed time
may increase or decrease during the cycle
and this is normal.
Drying time is too long/clothes are not dry
enough…
● Have you selected the correct drying
time/programme?
● Were the clothes too wet? Were the clothes
thoroughly wrung or spindried?
● Does the filter need cleaning?
● Is the dryer overloaded?
● Has the option been selected from a
previous cycle?
The dryer does not operate…
● Is there a working electricity supply to the
dryer? Check using another appliance such as
a table lamp.
● Is the plug properly connected to the mains
supply?
● Is there a power failure?
● Is the door fully closed?
● Is the dryer switched on, both at the mains
supply and at the machine?
● Has the drying time or the programme been
selected?
● Has the machine been switched on again after
opening the door?
CUSTOMER CARE
Should there still be a problem with your dryer
after completing all the recommended checks,
please call Customer Care for advice.
They may be able to assist you over the
telephone or arrange for a suitable appointment
for an engineer to call under the terms of your
guarantee. However, a charge may be made if
any of the following applies to your machine:
● Is found to be in working order.
● Has not been installed in accordance with the
installation instructions.
● Has been used incorrectly.
The dryer is noisy…
● Switch off the dryer and contact Customer Care
for advice.
The Indicator is on…
● Does the filter need cleaning?
The Indicator is on…
● Does the water container need emptying?
Spares
Service
Always use genuine spares, available direct
from an authorised spare parts centre.
For service and repairs call your local Customer
Care.
The manufacturer declines all responsibility
in the event of any printing mistakes in this
booklet. The manufacturer also reserves the
right to make appropriate modifications to
its products without changing the essential
characteristics.
EN 14