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Power Failure
If there is a power failure the wash cycle will be interrupted, and the wash programme
and functions will be suspended. When the power is restored, the wash programme
and functions will re-start from the same point and complete the programme.
During a power failure the water can be drained and the load can be removed from
the machine as follows:
Step 1. Switch off the machine both via the programme dial and the mains power
supply. Remove the plug from the mains power supply socket.
Step 2. Carefully move the machine so the rear of the machine is accessible. Please
follow the safety precautions that we recommend under the Warning and Safety
Instructions section of this manual.
Step 3. Unclip the drain hose from the rear panel of the machine and lower the hose
into a bowl on the floor. When the bowl is full raise the end of the drainpipe to a
height higher than the top of the appliance to stop the flow of water. Empty and
replace the bowl and continue draining the machine until empty.
Step 4. Once the machine is fully drained of water, clip the hose to the rear of the
machine. Open the door and remove the load.
The door can be opened approximately 2 minutes after the power failure.
Do not force open the door.
Further Problem Solving advice can be found on the After Sales Service pages of
our website www.hoover.co.uk
After Sales Service
Customer Service
At Hoover, we aim to make appliances that are reliable and long lasting. However,
should your appliance need to be serviced during its working life, no one is more
qualified to maintain your appliance than our own Hoover Service engineers. To book
a service call or to ask our customer service advisors for help on using your appliance,
please call:
08705 400 600
or contact us online
www.hoover.co.uk
Please have your model and serial numbers at hand when calling our service
department, as they will require this information.
(Telephone lines open: Monday to Friday 8.30am to 5pm, Saturday 9am to 5pm,
Sunday 10am to 4pm). We may record your phone calls with our representatives to
monitor and improve the quality of service we provide.
Guarantee
Your new Hoover appliance automatically comes with a 12-month call out, parts and
labour guarantee.
Register your appliance now by calling
08444 810 157
or register online
www.hoover.co.uk
Providing that you register your purchase, Hoover guarantees all parts of this product
for 5 years from the date of purchase. During the first year Hoover approved
engineers will replace or repair all defective parts free of charge, except for parts
subject to fair wear and tear, such as interior lamps.
In years 2-5 replacement parts will be supplied free only if fitted in the UK or Republic
of Ireland by Hoover and the appropriate labour charges paid. An extended warranty
may be purchased to also cover the labour costs. Please ask our customer service
advisors for cost details or complete the enclosed form.
To qualify for benefits under the guarantee, you must be able to provide proof of date
of purchase and the appliance must have been supplied, maintained and used in
accordance with Hoover instructions.
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