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maintenance
troubLeshooting
TROUBLESHOOTING
The following circumstances do not mean there is a fault with the appliance. Contact the Customer Care Team when you have confirmed
the problem after following the instructions below.
PROBLEM CAUSES SOLUTIONS
Washing machine fails to
operate.
¬ Poor connection to the power supply.
¬ Power failure.
¬ The washer door is not properly closed.
¬ Machine has not been switched on.
_ Check connection to the power supply.
_ Check the power supply.
_ Close the washer door properly.
_ Make sure the machine is switched on.
Washing machine cannot be
filled with water.
¬ The "Start/Pause" button is not pressed.
¬ Water tap is not turned on.
¬ Water pressure is less than 0,03 MPa.
¬ The inlet hose is kinked.
¬ Water supply failure.
¬ The program knob is not properly set.
¬ The washer door is not properly closed.
¬ The inlet hose filter is blocked.
_ press the "Start/Pause" button.
_ Turn on the water tap.
_ Check water pressure.
_ Check the inlet hose.
_ Ensure the water supply.
_ Set the program knob properly.
_ Close the washer door properly.
_ Unblock the inlet hose filter.
Machine is draining while
being filled.
¬ The height of the drain hose is below 80 cm.
¬ The drain hose is in water.
_ Install drain hose within 80-100 cm of height.
_ Make sure the drain hose is not in water.
Drainage failure. ¬ Drain hose is blocked.
¬ Drain hose end is higher than 100 cm above
the floor level.
¬ The filter is blocked.
_ Unblock the drain hose.
_ Make sure the drain hose end is lower than
100 cm above floor level.
_ Unblock the filter.
Strong vibration while
spinning.
¬ Not all transportation bolts have been removed.
¬ Washing machine is located on an uneven
surface or is not level.
¬ Machine load is over 8kg.
_ Remove all transportation bolts.
_ Make sure the washing machine is on
an even surface and levelled.
_ Reduce amount of laundry in the drum.
Operation stops before
completing wash cycle.
¬ Water or electricity failure. _ Check the power supply or water supply.
Operation stops for a period
of time.
¬ Washing machine gives an error message.
¬ Washing machine is in soaking cycle?
_ Check display codes.
_ Press the rinse hold button or the Start/pause
button again to cancel it.
Excessive foam in the
drum, which is spilled to the
distribution drawer.
¬ The detergent is not a low-foaming type or for
manual wash.
¬ Excessive use of detergent.
_ Check if your detergent is appropriate.
_ Reduce amount of detergent in the distribution
drawer.
Automatic adjustment of the
washing time.
¬ The washing program duration will be adjusted _ This is normal and doesn't affect the
functionality.
Spinning fails ¬ Unbalance of the laundry _ Add clothes or run a spinning program again.