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TroubleshootingTroubleshooting
Troubleshooting without display code
Problem Cause Solution
Washing machine Power failure. Check power supply.
fails to operate. Machine has not been switched on. Switch the machine on.
Door is not properly closed. Close the door properly.
Programme is not yet started. Press “Start/Pause“ button.
Washing machine No chosen programme. Set programme and start it.
will not be filled Water tap is closed. Turn
with water. on water tap.
Inlet hose is kniked. Check inlet hose.
Inlet hose filter is blocked. Unblock inlet hose filter.
Water pressure is less than Check water pressure.
0,03 MPa.
Water supply failure. Ensure the water supply.
Door is not properly closed. Close door properly.
Machine is draining Height of drain hose is Make sure that drain hose
while being filled below 80 cm. is properly installed.
Drain hose end could
reach into water.
In case of power failure
The current programme and its setting will be saved. When
power supply is restored operation will be resumed. To can-
cel it, touch “Start/Pause“ and then “Power“ for about 3 sec.
If a power failure cuts an operating wash programme door
opening is mechanically blocked. To get out any laundry water
level should not be seen in the glassy porthole o
f
the door. -
Danger of burns! Water level has to be lowered as described
in “Pump filter“. Not till then pull lever beneath service flap
until door is unlocked by a gentle click. Afterwards refix all
parts.
Drainage failure Drain hose is blocked. Unblock drain hose.
Drain hose end is higher than Make sure that drain hose
100 cm above floor level. is properly installed.
Pump filter is blocked. Clean pump filter.
Strong vibration Not all transportation bolts Remove all transportation
while spinning have been removed. bolts.
Washing machine is located Make sure that washing
on an uneven surface or is machine is on an even sur-
not levelled. face and levelled.
Machine load is not correct.. Adapt amount of laundry.
Operation stops Water or electric failure. Check power
before completing and water supply.
wash cycle
Operation stops Appliance displays error code. Consider error code.
for a period of time Problem due to load pattern.
Programme performs If it seems appropriate
soaking cycle? cancel operation.
Excessive foam Detergent is not a appropriate. Check detergent
floats drum and/or recommendations.
detergent drawer Excessive use of detergent. Reduce amount of detergent
Automatic adjustment Washing programme This is normal and doesn‘t
of washing time duration will be adjusted. affect functionality.
Spinning fails Unbalance of laundry. Check machine load and
laundry and run a spinning
programme again.
Problem Cause Solution
General information and tips:
If too much foam is inspected during spin cycle, motor stops and drain pump will be
activated for 90 seconds. If that elimination of foam fails up to 3 times, programme
ends without spinning.
lever
level should not be seen in the glassy porthole of the door.