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Operating Instructions Safety InstructionsConsumer Support Troubleshooting Tips
12
Troubleshooting Tips
Save time and money! Review the charts on the following pages, or
visit www.GEAppliances.com. You may not need to call for service.
AUTOTEMP Possible Causes What To Do
AutoTemp cold wash The washer is in a cold rinse cycle • This is normal. The AutoTemp feature is designed not
temperature is incorrect
to activate during a cold rinse cycle so that the coldest
water available is used.
(Review AutoTemp
All the water in the water heater • Wait until the water in the water heater is heated to the
in the About washer
has been used correct temperature.
features section)
Before you call for service…
WATER Possible Causes What To Do
Too many suds Type of detergent • Switch to a lower sudsing detergent brand and follow
instructions on package.
Very soft water • Try less detergent.
Too much detergent • Measure your detergent carefully. Use less soap if you
have soft water, a smaller load, or a lightly soiled load.
Water leaks Fill hoses or drain hose is • Make sure hose connections are tight at faucets and
improperly connected rubber washers are installed. Make sure end of drain hose
is correctly inserted in and secured to drain facility.
Household drain may • Check household plumbing. You may need to call a
be clogged plumber.
Constant water pressure • Tighten hoses at the faucets and turn the water off after
to the fill hoses at the each use.
water source
• Check condition of the fill hoses; they should be
replaced every 5 years.
Using too much detergent • Use less detergent. Use less soap if you have soft water, a
in washer smaller load, or a lightly soiled load.
Water temperature Control is not set properly • Check water temperature control and adjust.
is incorrect
Water supply is turned off • Turn both hot and cold faucets fully on and make sure
or improperly connected hoses are connected to correct faucets.
Water valve screens are •
Turn off the water source and remove the water
stopped up
connection hoses from the upper back of the washer.
Use a brush or toothpick to clean the screens in the
machine. Reconnect the hoses and turn the water back on.
House water heater is • Make sure house water heater is delivering water
not set properly at 120°–140°F (48°–60°C).
Water pumped out Lid lifted or cycle was put in • Reset cycle.
before cycle is pause for over 24 hours
complete
Water won’t drain Drain hose is kinked or • Straighten drain hose and make sure washer is not sitting
improperly connected on it.
• Top of drain outlet should be less than 8 ft. (2.5 m)
above floor.