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Before you call for service...
Troubleshooting Tips
Save time and money! Review the charts on the following pages,
or visit ge.com. Youmay not need to call for service.
PERFECTEMP Possible Causes What To Do
PerfecTemp Thewasher isin a cold • Thisis normal.The PerfecTemp feature is designed not
wash temperature rinse cgcle to activate during a cold rinsecycle to improve the energy
is incorrect efficiency of your washeE
(ReviewPerfecTemp All the water in gour • Wait until the water in the water heater isheated to the
in the "About washer household water heater correct temperature,
features" section) has been used
WATER Possible Causes What To Do
Toomany suds Toomuch detergent • Measure your detergent carefully. Uselesssoap if you have
soft water,a smaller load or a lightly soiledload.
Tgpeof detergent • Switch to a lower sudsing detergent brand and follow
instructions on package.
Soft water • Try lessdetergent.
Water leaks Using too much detergent • Useless detergent. Useless soap if you have soft water,
in washer a smaller load or a lightly soiledload.
Fill hoses or drain hose is • Make sure hoseconnections are tight at faucets and
improperlg connected rubber washers are installed. Make sure end of drain hose
iscorrectly inserted in and secured to drain facility.
Household drain mag • Check household plumbing. Youmay need to call
be clogged a plumber.
Constant water pressure • Tighten hosesat the faucets and turn the water off after
to the fill hoses at the each use.
water source • Check condition of the fill hoses;they should be replaced
every 5 years.
Water temperature Cooler water temperatures • New laundry detergents have been formulated to work
seemsincorrect provide improved energg with cooler water temperatures without affecting wash
efficiencg performance.
Control is not set properlg • Check water temperature control and adjust.
Water supplg isturned off • Turn both hot and cold faucets fully on and make sure
or improperlg connected hoses are connected to correct faucets,
Water valve screens are • Turnoff the water source and remove the water connection
stopped up hosesfrom the upper back of the washer.Use a brush or
toothpick to cleanthe screensin the machine. Reconnect
the hosesand turn the water back on,
House water heater is • Make sure house water heater isdeliveringwater at
not set properlg 120°F-140°F(48°C-60°C).
Water pumped out before Lid lifted orcgclewas put in • Resetcycle.
cycle iscomplete pause for over 24 hours
Water won'tdrain Drain hose iskinked or • Straighten drain hose and make surewasher is not
improperlg connected sitting on it.
• Top of drain outlet shouldbe lessthan 8 ft (2,5m)
above floor.
Washer pauses during ThePREWASHCgcle or • Thisis normal.Thewasher alternates between agitate and
wash cycle AUTOSOAKOption was soak during these cycles to get your clothes cleanerwith
chosen lesswear.
Washer pauses during This is normal • Thewasher may pause during the spin cycle to remove
spin qjcle soapy water more efficiently.