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Beforeyoucall for service.., gecom
Troubleshooting -tips
Save time and money! Review the charts on the following pages, or
visit ge.com. Youmay not need to call for service.
WATER Possible Causes What To Do
Toomanysuds Type of detergent * Switch to a lower sudsiug detergeut braud aud fl)llow
iustrucfious ou package.
Soft water • Try less detelgent.
Too much detergent • Measure your detelgent careflllly. Use less soap if wm
have soft water; a smaller load or a lightly soiled load.
Water leaks Fill hoses or dxaJn hose is • Make sure hose colmections are tight at faucets and
improperly cmmected rubber washei_ are installed. Make sure end of drain
hose is correctly inserted in and secm'ed to drain ti_cili_i.
The drain hose should be inserted into the washer and
the collar or clip should be screwed in. Remove any kinks
fl'om tile dI'ain hose. Make sure that tile hose com_ection
is not strained when the washer is pushed close to the
wall.
Household &cain may be dogged • (3heck household pluufl)ii_g. You nmy i_eed to call a
plulnbeI:
Cm_tmat water pressure to the fill • Tighten hoses at tile timcets and mrn tile water off after
hoses at the water source each use.
• Check condition of the fill hoses; they should be replaced
e;'eYv 5 veal'S.
Using too much detergent ha • Use less detergent. Use less soap if you haxe soti water, a
washer smaller load or a lightly soiled load.
Ftll hoses, washers mad screens • Check that tile rubber washei_ and screens have been
installed correctly: Fill hoses, washei_ and screens should
be replaced e\'eI T 5 veaI_.
Overloading the washer • I,ooselv load clothes no higher than the top row of holes
in the washer basket. The level ot the water should bej ust
above the clothes.
Watertemperature Cooler water temperatures provide • New la tmdlT detelgelKs have beei_ ti)i_n ulated to
seems incorrect hnproved energy efficiency work with cooler water teml)eratures without aflectiug
wash l)eI'J[oIIn_l IlCe.
Control is not set properly • Check water telnperature coutrol (ou seine models) or
Cycle knob aim a(!iust.
Water supply is turned off • Turn both hot and cold timcets fifth' on and inake sure
or improperly commcted hoses are COlmected to correct taucets.
Water valve screel_s are • TtlYU o]1} tile water SO/li'ce aud i'ei/love tile water
stopped up colmection hoses ti'oln tile upper back of tile washei: Use
a brush or toothpick to clean the screens in the umchine.
Recoi_nect tile hoses and tui'n tile water back on.
House water heater is • Make sure house water heater is deliveling water
not set properly at 120°F-140°F (48°(;-60°C).
Water won't drain Drain hose is kinked or • Straighteu draiu hose aud nlake sure washer is wet sittiug
hnproperly cmmected on it.
• Top of drain outlet should be less than 8 ft. (2.5 m)
above fleet:
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