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WATER Possible Causes What To Do
Too many suds Type of detergent • Switch to a lower sudsing detergent brand and follow
instructions on package.
Very soft water • Try less detergent.
Too much detergent • Measure your detergent carefully. Use less soap if you
have soft water, a smaller load or a lightly soiled load.
Water leaks Fill hoses or drain hose is • Make sure hose connections are tight at faucets and
improperly connected rubber washers are installed. Make sure end of drain
hose is correctly inserted in and secured to drain facility.
Household drain may • Check household plumbing. You may need to call
be clogged a plumber.
Constant water pressure • Tighten hoses at the faucets and turn the water off after
to the fill hoses at the each use.
water source
• Check condition of the fill hoses; they should be
replaced every 5 years.
Using too much detergent • Use less detergent. Use less soap if you have soft water,
in washer a smaller load or a lightly soiled load.
Water temperature Cooler water temperatures • New laundry detergents have been formulated to work
seems incorrect provide improved energy with cooler water temperatures without affecting
efficiency wash performance.
Control is not set properly • Check water temperature control and adjust.
Water supply is turned off • Turn both hot and cold faucets fully on and make sure
or improperly connected hoses are connected to correct faucets.
Water valve screens are •
Turn off the water source and remove the water
stopped up
connection hoses from the upper back of the washer.
Use a brush or toothpick to clean the screens in the
machine. Reconnect the hoses and turn the water back on.
House water heater is • Make sure house water heater is delivering water
not set properly at 120°F–140°F(48°C–60°C).
Water pumped out before Lid lifted or cycle was put in • Reset cycle.
cycle is complete pause for over 24 hours
Water won’t drain Drain hose is kinked or • Straighten drain hose and make sure washer is not
improperly connected sitting on it.
• Top of drain outlet should be less than 8 ft (2.5 m)
above floor.
Washer pauses during
The HANDWASH or CASUALS • This is normal. The washer alternates between agitate
wash cycle
cycle was chosen and soak during the HANDWASH and CASUALS cycles to
get your clothes cleaner with less wear.
Washer pauses during
This is normal • The washer may pause during the spin cycle to remove
spin cycle
soapy water more efficiently.
PERFECTEMP Possible Causes What To Do
PerfecTemp The washer is in a cold rinse cycle • This normal. The PerfecTemp feature is designed
wash temperature not to activate during a cold rinse cycle to improve
is incorrect the energy efficiency of your washer.
(Review PerfecTemp All the water in your household • Wait until the water in the water heater is heated to the
in the “About washer water heater has been used correct temperature.
features” section)
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Before you call for service…
Operating Instructions Safety InstructionsConsumer Support Troubleshooting Tips
Troubleshooting Tips
Save time and money! Review the charts on the following pages, or
visit ge.com. You may not need to call for service.