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Before you call for service…
18
Customer Service Troubleshooting Tips
Operating Instructions
Safety InstructionsInstallation InstructionsCustomer Service Troubleshooting Tips Installation Instructions Safety Instructions
Operating Instructions
Customer Service Troubleshooting Tips Installation Instructions Safety Instructions
Operating Instructions
NOISE Possible Causes What To Do
Washer is noisy
Washer is uneven • Make sure washer is level and rests firmly on the floor.
Washer load is unbalanced • Push the Cycle knob in to stop the washer, open the
door and redistribute the load evenly. Close the door
and restart.
High pitch jet engine sound • This is normal during the spin cycle.
Squealing sound or hot • Washer is overloaded. Stop washer and reduce load.
rubber odor
Shipping bolts and foam block • See Installation Instructions for directions to remove
have not been removed shipping bolts and foam block.
Rattling and clanking caused • Check drum for foreign objects. Turn items with
by foreign objects in tub metal fasteners inside out. Call authorized servicer to
or pump or metal fasteners inspect pump.
hitting tub
PERFORMANCE Possible Causes What To Do
Lint or residue on
Incorrect sorting • Separate lint producers from lint collectors.
Washing too long • Excess wash time may create lint.
Detergent not dissolving • Try a liquid detergent.
• Use warmer water temperature.
Overloading • Wash drum may be fully loaded with loosely added items.
Incorrect use of fabric softener • Check fabric softener package for instructions and follow
directions for using dispenser.
clothes
OPERATION Possible Causes What To Do
Washer pauses in cycle
The washer normally pauses
between washing steps
Washer won’t operate
Washer is unplugged • Make sure cord is plugged securely into a working outlet.
Water supply is turned off • Turn both hot and cold faucets fully on.
Circuit breaker/fuse is • Check house circuit breakers/fuses. Replace fuses or
tripped/blown reset breaker. Washer should have separate outlet.
Controls are not set • Check controls and make sure Cycle knob is pulled out.
properly
Door is open • Close door and pull Cycle knob out.
Dispenser drawer is open • Close drawer.
Motor is overheated • Washer motor will stop if it becomes overheated. It
will automatically restart after a cool down period of
up to 30 minutes (if washer has not been manually
turned off).
Washer won’t spin
Washer door open • Make sure door is closed.
Dispenser drawer open • Close drawer.
Load is too small • Add one or two similar items to help balance the load.