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Beforeyoucall for service.., vvvvw.GEAppliances.com
Troubleshooting -tips
Save time and money/. Review the charts on the following
pages, or visit www.GEAppliances.com. Youmay not need
to call for service.
WATER Possible Causes What ToDo
Too many suds Type of detergent * Switch to a lower sudsing detergent brand and follow
instructions on package.
Very soft water • Try less detergent.
Too much detergent • Measm'e your detergent carefldly. Use less soap if you
have soft water; a smaller load or a lightly soiled load.
Water leaks Fill hoses or drain hose is • Make sure hose connections are tight at thucets and
hnproperly comaected rubber washe_ are installed. Make sure end of drain
hose is correctly inserted in and secured to drain ti_cilitv.
Household dJcaJn may • Check household phmfl)ing. You may need to call a
be clogged plumbe_:
Constmat water pressure • Tighten hoses at tile timcets and turn tile water off after
to the fill hoses at the each use.
water source • Check condition of tile fill hoses; tile} should be
replaced every 5 veaI_.
Using too much detergent • Use less detelgent. Use less soap if urn, have soft watei; a
ha washer smaller load or a lighfl} soiled load.
Water temperature Control is not set properly • Check water teml)erature control (on some models) or
is incorrect Cycle knob and a(!just.
Water supply is turned off • Ttlrn both hot and cold thucets fldlv on and make S/lI'e
or improperly cmmected hoses are connected to correct tilucets.
Water valve screens are • Turn off the water SOtlrce and remove the water
stopped up c(mnection hoses fl'om the upt)er back of the washe_:
Use a brush or toothpick to clean the screens in the
machine. Reconnect the hoses and ttlri3 the water back on,
House water heater is • Make sure house water heater is delivering water
not set properly at 120°F-140°F (48 °C-60°C).
Water won't drain Drain hose is l&_ked or • Straighten drain hose and make sure washer is not sitting
hnproperly comaected on it.
• Top of drain oudet should be less than 8 ft. above floo_:
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