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Before you call for service…
Washer Operation Possible Causes What to do
Washer won’t operate
Washer is unplugged Make sure cord is plugged securely into a working outlet.
Water supply is turned off Turn both hot and cold faucets fully on.
Controls are not set prop-
erly
Check controls.
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prevents agitation and
spinning when lid is up
Close lid and reset cycle, to the beginning if necessary.
Circuit breaker/fuse is
tripped/blown
Check house circuit breakers/fuses. Replace fuses or reset breaker.
Washer should have separate outlet.
Electronics need to be reset Unplug washer, wait 2 minutes, plug back in and press START.
START was not pressed Press START.
Lid magnet missing
Call for service.
Movement inside
machine when shut
off
Shifting mechanism is dis-
engaging the motor
When the machine is manually turned off, the shifter will
disengage the motor before completely shutting down.
If lid is raised before the motor is disengaged, it will resume
when lid is closed.
Washer Performance Possible Causes What to do
Clothes too wet Incorrect spin cycle selected
Make sure the spin cycle selected matches the load you are
washing. Some fabrics will feel wetter when rinsed with cold water.
Colored spots
Incorrect use of fabric
softener
Check fabric softener package for instructions and follow directions
for using dispenser.
Pretreat stain and rewash.
Dye transfer Sort whites or lightly colored items from dark colors
Grayed or yellowed
clothes
Not enough detergent
Use more detergent (especially with larger loads). Be sure to follow
detergent manufacturer’s directions.
Hard water
Use a water conditioner like Calgon brand or install
a water softener.
Water is not hot enough
Make sure water heater is delivering water at 120°F–140°F (48°C–
60°C).
Washer is overloaded
Select load size to match clothes load.
Detergent is not dissolving
Add detergent as wash basket fills with water before you load
clothes.
Dye transfer
Sort clothes by color. If fabric label states wash separately,
unstable dyes may be indicated.
Lint or residue on
clothes
Clothes are air or line dried
If you do not dry your clothes with a clothes dryer, your
clothes may retain more lint.
Incorrect sorting Separate lint producers from lint collectors.
Washing too long
Wash small loads for a shorter time than larger loads
Detergent not dissolving
Add detergent as wash basket fills with water, before you load
clothes.
Try a liquid detergent.
Use warmer water temperature.
Overloading
Load clothes no higher than the top row of holes in the washer
basket.
Incorrect use of fabric
softener
Check fabric softener package for instructions and follow directions
for using dispenser.