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Before you call for service…
Problem Possible Cause What To Do
Water does not
enter washer or
enters slowly
Automatic self system checks
Water supply is turned off
Water valve screens are
stopped up
• After Start is pressed, the washer does several system checks. Water
will flow 60 seconds after Start is pressed.
• Turn on both hot and cold faucets fully.
• Turn off the water source and remove the water connection hoses
from the upper back of the washer. Use a brush or toothpick to clean
the screens in the machine. Reconnect the hoses and turn the water
back on.
Wrinkling Improper sorting
Overloading
Incorrect wash cycle
Repeated washing in water
that is too hot
• Avoid mixing heavy items (like work clothes) with
light items (like blouses).
• Load your washer so clothes have enough room
to move freely.
• Match cycle selection to the type of fabric you are
washing (especially for easy care loads).
• Wash in warm or cold water.
Grayed or
yellowed clothes
Not enough detergent
Not using HE (high efficiency)
detergent
Hard water
Water is not hot enough
Detergent is not dissolving
Dye transfer
• Use correct amount of detergent.
• Use only HE detergent.
• Use hottest water safe for fabric.
• Use a water conditioner like Calgon brand or install
a water softener.
• Make sure water heater is delivering water at
120°–140°F (48°–60°C).
• Try a liquid HE detergent.
• Sort clothes by color. If fabric label states wash separately, unstable
dyes may be indicated.
Colored spots Incorrect use of fabric softener
Dye transfer
• Check fabric softener package for instructions and follow directions
for using dispenser.
• Sort whites or lightly colored items from dark colors.
• Promptly remove wash load from washer.
Water
temperature is
incorrect
Water supply is improperly
connected
House water heater is not set
properly
• Make sure hoses are connected to correct faucets.
• Make sure house water heater is delivering water at 120°–140°F
(48°–60°C).
Bad odor inside
your Washer
Washer unused for a long time,
not using recommended quality
of HE detergent or used too
much detergent
• Run a Basket Clean cycle.
• In case of strong odor, you may need to run the Basket Clean cycle
more than once.
• Use only the amount of detergent recommended on the detergent
container.
• Use only HE (high efficiency) detergent.
• Always remove wet items from the washer promptly after machine
stops running.
• Leave the door slightly open for the water to air dry. Close supervision
is necessary if this appliance is used by or near children. Do not allow
children to play on or in this or any other appliance.