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Before you call for service
Please read the following pages before you call for service.
You can correct many of your machine’s problems yourself, using the checklists on the following
pages.
Your AquaSmart™ is capable of diagnosing its own problems and if it has a problem it will beep
and display a message telling you what is wrong.
If your AquaSmart™ beeps for help
A musical series of beeps every 5 seconds and…
The musical series of beeps is the same sound that your washer makes when you turn it on at
the wall.
“My load is OUT OF BALANCE”
Wash load is out of balance.
Ensure the machine is stationary and manually redistribute the load.
Check your machine is level (refer to Installation instructions pages 2 – 4).
“I am not getting any WATER”
Check that the taps have been turned on.
Check that the inlet hose filters are not blocked.
Check that the inlet hoses are not kinked or squashed.
Check to see if the drain hose is too low or is pushed into the standpipe too
far. This will cause the water to siphon out of the machine (refer to Installation
instructions pages 2 – 4).
“I am not getting any HOT WATER”
Check that the hot water supply has been turned on.
Your hot water supply may not be hot enough to maintain the selected water
temperature.
Select a lower wash temperature.
Check that the inlet hose filter is not blocked.
Check that the inlet hoses are not kinked or squashed.
Check that the inlet hoses have been connected to the correct taps.
The flow rate of the supply water may be too slow.