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Problem Possible cause/Solution
There is water on the floor:
Too much detergent or unsuitable detergent
(creates too much foam) has been used.
• Reduce the detergent quantity or use anoth
er one.
Check whether there are any leaks from one
of the inlet hose fittings. It is not always easy
to see this as the water runs down the hose;
check to see if it is damp.
• Check the water inlet hose connection.
The drain or the inlet hose is damaged.
• Replace it with a new one.
The cap on the filter has not been replaced or
the filter has not been properly screwed in af
ter cleaning action.
• Refit the cap on the filter or screw the filter
fully in.
Unsatisfactory washing results:
Too little detergent or unsuitable detergent
has been used.
• Increase the detergent quantity or use an
other one.
Stubborn stains have not been treated prior to
washing.
• Use commercial products to treat the stub
born stains.
The correct temperature was not selected.
• Check if you have selected the correct tem
perature.
Excessive laundry load.
• Reduce the laundry load.
The door will not open:
The programme is still running.
• Wait the end of washing cycle.
The door lock has not been released.
•
Wait until the symbol 7.5 has gone off.
There is water in the drum.
• Select drain or spin programme to empty
out the water.
The machine vibrates or is noisy:
The transit bolts and packing have not been re
moved.
• Check the correct installation of the appli
ance.
The support feet have not been adjusted
• Check the correct levelling of the appliance.
The laundry is not evenly distributed in the
drum.
• Redistribute the laundry.
Maybe there is very little laundry in the drum.
• Load more laundry.
What to do if…
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