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Problem Possible cause/Solution
Unsatisfactory washing results:
Too little detergent or unsuitable detergent has
been used.
• Increase the detergent quantity or use an-
other one.
Stubborn stains have not been treated prior to
washing.
• Use commercial products to treat the stub-
born stains.
The correct temperature was not selected.
• Check if you have selected the correct tem-
perature.
Excessive laundry load.
• Introduce into the drum less laundry.
The door will not open:
The programme is still running.
• Wait the end of washing cycle.
The door lock has not been released.
• Wait a few minutes.
There is water in the drum.
• Select drain or spin programme to empty out
the water.
The machine vibrates is noisy:
The transit bolts and packing have not been re-
moved.
• Check the correct installation of the appli-
ance.
The support feet have not been adjusted.
• Check the correct levelling of the appliance.
The laundry is not evenly distributed in the drum.
• Redistribute the laundry.
Maybe there is very little laundry in the drum.
• Load more laundry.
The machine makes an unusual noise:
The machine is fitted with a type of motor which
makes an unusual noise compared with other
traditional motors. This new motor ensures a
softer start and more even distribution of the
laundry in the drum when spinning, as well as
increased stability of the machine.
No water is visible in the drum:
Machines based on modern technology operate
very economically using very little water without
affecting performance.
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What to do if…