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Stains on load or color change
■ Was dryer fabric softener properly used?
Add dryer fabric softener sheets at the beginning of the cycle
when the load is cold. Do not add fabric softener sheets to a
warm load.
■ Were items soiled when placed in the dryer?
Items should be clean before being dried.
■ Were items properly sorted?
Sort light colors from dark colors. Sort colorfast items from
noncolorfast items.
Items shrinking
■ Was the dryer overloaded?
Dry smaller loads that can tumble freely.
■ Did the load overdry?
Check the manufacturer’s care label. Match dryer setting to
load type. See “Cycles.”
Loads are wrinkled
■ Was load removed from dryer at the end of the cycle?
■ Was dryer overloaded?
Dry smaller loads that can tumble freely.
■ Did load overdry?
Check the manufacturer’s care label. Match dryer setting to
load type. See “Cycles.”
Odors
■ Have you recently been painting, staining or varnishing in
the area where your dryer is located?
If so, ventilate the area. When the odors or fumes are gone
from the area, rewash and dry the clothing.
Garment damage
■ Check the following:
Were zippers, snaps, and hooks left open?
Were strings and sashes tied to prevent tangling?
Were care label instructions followed?
Were items damaged before drying?
ASSISTANCE OR SERVICE
Before calling for assistance or service, please check
“Troubleshooting.” It may save you the cost of a service call. If
you still need help, follow the instructions below.
When calling, please know the purchase date and the complete
model and serial number of your appliance. This information will
help us to better respond to your request.
If you need replacement parts
If you need to order replacement parts, we recommend that you
use only factory specified replacement parts. Factory specified
parts will fit right and work right because they are made with the
same precision used to build every new KITCHENAID
®
appliance.
To locate factory specified parts in your area, call our Customer
Interaction Center telephone number or your nearest designated
service center.
In the U.S.A.
Call the KitchenAid Customer Interaction Center
toll free: 1-800-422-1230.
Our consultants provide assistance with:
■ Features and specifications on our full line of appliances.
■ Installation information.
■ Use and maintenance procedures.
■ Accessory and repair parts sales.
■ Specialized customer assistance (Spanish speaking, hearing
impaired, limited vision, etc.).
■ Referrals to local dealers, repair parts distributors, and
service companies. KitchenAid designated service
technicians are trained to fulfill the product warranty and
provide after-warranty service, anywhere in the United States.
To locate the KitchenAid designated service company in your
area, you can also look in your telephone directory Yellow
Pages.
For further assistance
If you need further assistance, you can write to KitchenAid with
any questions or concerns at:
KitchenAid Brand Home Appliances
Customer Interaction Center
553 Benson Road
Benton Harbor, MI 49022-2692
Please include a daytime phone number in your correspondence.
In Canada
For product related questions, please call the KitchenAid Canada
Customer Interaction Center toll free: 1-800-461-5681
Monday to Friday 8:00 a.m. - 6:00 p.m. (EST).
Saturday 8:30 a.m. - 4:30 p.m. (EST).
Our consultants provide assistance with:
■ Features and specifications on our full line of appliances.
■ Referrals to local dealers.
For parts, accessories and service in Canada
Call 1-800-807-6777. KitchenAid designated service technicians
are trained to fulfill the product warranty and provide after-
warranty service, anywhere in Canada.
For further assistance
If you need further assistance, you can write to KitchenAid
Canada with any questions or concerns at:
Customer Interaction Center
KitchenAid Canada
1901 Minnesota Court
Mississauga, Ontario L5N 3A7
Please include a daytime phone number in your correspondence.