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Symptom
The door will not open
●
The programme is still running.
●
The door lock has not yet released.
●
There is water in tub. The door can not be opened if water is present in
the tub.
The machine makes an unusual
noise
●
The machine is fitted with a type of motor which makes an unusual
noise compared with other traditional motors. This new motor ensures
a softer start and more even distribution of the laundry in the drum
when spinning, as well as increased stability of the machine.
The machine does not dry or does
not dry properly
●
The drying time has not been selected
●
The RINSE HOLD option has been selected
●
The water taps are not turned on
●
The drain filter is clogged
●
The machine is overloaded
●
The selected drying time or sector are not suitable for the laundry
Possible causes
Spinning starts late or the machine
does not spin
●
The electronic unbalance detection device has cut in because the
laundry is not evenly distributed in the drum. The laundry is
redistributed by reverse rotation of the drum. This may happen several
times before the unbalance disappears and normal spinning can resume.
If, after 10 minutes, the laundry is still not evenly distributed in the
drum, the machine will not spin. In this case, redistribute the load
manually and reselect the spin programme.
No water is visible in the drum
●
Machines based on modern technology operate very economically
using very little water without affecting performance.
If after the above checks, there is still a fault, call your
local Electrolux Service Force Centre.
Service & Spare Parts
If you require an engineer or wish to purchase spare
parts contact your local Electrolux Service Force Centre
by telephoning:
0870 5 929929
Your telephone call will be routed to the Service Centre
covering your post code area.
For the address of your local Service Force Centre and
further information about Service Force, please visit the
website at www.serviceforce.co.uk.
When you call the Service Force Centre please make
sure you give the model and serial number of the
appliance.
This information can be found on the rating plate (see
picture) or on the guarantee card.
In-guarantee customers should ensure that the
above checks have been made as the engineer will
make a charge if the fault is not a mechanical or
electrical breakdown. Please note that proof of
purchase is required for any in-guarantee service
calls.
Customer Care
For general enquiries concerning your Electrolux
appliance or for further information on Electrolux
products, please contact our Customer Care Department
by letter or telephone at the address below or visit our
website at www.electrolux.co.uk:
Customer Care Department
Electrolux
55-77 High Street
Slough
Berkshire
SL1 1DZ
Tel 08705 950950*
* calls to this number may be recorded for training
purposes.
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