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www.dyson.com
JN.47192 PN.20432-07-03 01.03.12
IMPO RTANT!
WAS H FILTE R
QUESTIONNAIRE
Dyson Customer Care
If you have a query about your Dyson vacuum cleaner, call the
Dyson Customer Care Helpline with your serial number and
details of where and when you bought your Dyson vacuum
cleaner, or contact us via the Dyson website. Your serial number
can be found on the main body of the Dyson vacuum cleaner,
behind the filter.
AU Dyson Customer Care
customercare@dyson.com.au
1800 239 766
Dyson Appliances (Aust) Pty Ltd.,
PO Box 2835,
Taren Point, NSW 2229,
Australia
www.dyson.com.au
NZ Dyson Customer Care
dyson@averyrobinson.co.nz
0800 397 667
Avery Robinson Ltd.,
Unit F, 151D Marua Road,
Ellerslie, Auckland 1051,
New Zealand
www.dyson.co.nz
SG Dyson Customer Care
singapore@dyson.com
7000 435 7546
Service @ Home Pte Limited,
2 Leng Kee Road,
#04-09A Thye Hong Centre,
Singapore 159086
www.dyson.com.sg
ID Dyson Customer Care
service@higienis.com
021 707 39766
PT. Higienis Indonesia
Permata Plaza Top Floor TF-04,
JI, M. H. Thamrin Kav. 57,
Jakarta 10350
Indonesia
www.dyson.co.id
Wash your filter with cold water regularly or as required.
Register for a filter wash reminder by email (Australia only):
customercare@dyson.com.au
THANK YOU FOR YOUR TIME
1 This handstick is…
My first handstick (please go to question 3)
A replacement handstick
An additional handstick
2 Which brand of handstick are you replacing or adding to?
Dyson
Rowenta
Electrolux
Breville
Vax
Other, please specify
3 Why did you choose to buy a Dyson handstick?
(Please rank in order, 1-5, 1 being the most important).
1 2 3 4 5
Dyson reputation
■ ■ ■ ■ ■
Good for pet hair pick-up
■ ■ ■ ■ ■
No loss of suction
■ ■ ■ ■ ■
Features
■ ■ ■ ■ ■
Price/special offer
■ ■ ■ ■ ■
Store staff recommendation
■ ■ ■ ■ ■
Picks up more dust than others
■ ■ ■ ■ ■
Friend/family recommendation
■ ■ ■ ■ ■
Other, please specify
4 Where did you first hear about the Dyson handstick?
From friends and family
From the TV or a magazine
Saw it in a store catalogue
Saw it in a store
Recommended by salesperson
5 Where did you look for additional information?
Dyson website
Online reviews and forums
Retail staff
Retail catalogue
No additional research was done
6 Do you own any other Dyson products?
Vacuum cleaner
Handheld
Handstick
Fan
No
7 What is your average household income?
Less than $45,000
Between $45,000 - $74,000
Between $75,000 - $100,000
Over $100,000
8 Do you have any household pets?
Dog
Cat
No
Other, please specify
9 Does anyone in your household suffer from any of the following?
Asthma
Allergies
No
10 To which age group do you belong?
16 - 24 25 - 34
35 - 44 45 - 54
55 - 64 65+
11 Would you recommend a Dyson handstick to your family?
Yes
No
12 Do you have children?
Pre-school
Aged 5-17 years
Aged 17+ years
Children no longer at home
Pregnant
No children
13 Which best describes your home?
Up to 2 beds
3 - 4 beds
More than 4 beds
Please take a few moments to answer our questions.
They will help us develop new products for the future.