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Troubleshooting
LED light indicator does not turn on
Make sure the power adapter is securely connected to a working electrical
outlet. Secondly, make sure the USB / FireWire cable is inserted correctly
into the hard drive and the computer. Turn on the power switch (page 7).
Computer does not detect hard drive
Make sure the USB / FireWire cables are securely connected. If this does
not work, attach another known working device and working cable into the
USB / FireWire port on the computer. If your computer does not detect your
known working device, the problem could be your computer's USB / FireWire
port. If the port and cable both work, and the hard drive is still not detected,
please contact customer support.