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Error messages
NOTICE: Error messages should be listed here. Include
those that the customer can benefit by seeing and
understanding what the code means. Some error codes
can only inform the customer to call Customer Service.
Customer service
Contact our Customer Service Department if your
appliance needs repair. Our central Customer Service
will be happy to supply you with details on a center close
to you.
E-Nr. and FD (serial) number:
When you contact our Customer Service, please have
the E-Nr. (model number) and the FD (serial) number for
your appliance available. You can find the identification
plate with these numbers on the underside of the
appliance and in the appliance booklet.
Questions? Please contact us. We look forward to
hearing from you!
Display Fault Measure
E:16 Door not closed properly. Check to be sure no laundry is caught in the washer
door. Close the door securely.
E:17 Water tap not turned on. Turn on water tap.
Water supply hose kinked or
pinched closed.
Eliminate the cause, replace the hose if damage.
Strainer in water supply hose
clogged.
Clean the water inlet strainer.
~ Cleaning the water inlet strainers; Page 26
Water pressure too low. Eliminate the cause.
E:18 Too much detergent used or non-
HE detergent used.
Use less detergent for future loads. Only use HE deter-
gents.
~ Your washing machine is intended for; Page 5
Pump is blocked (obstructed). Clean the washer drain hose and/or the drain pipe.
May need to perform pump maintenance to clear
blockage.
~ Cleaning the drain pump; Page 27
Other displays Turn off machine, wait 5 seconds and turn on again. If
the display shows again, call customer service.
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