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Determing the Problem
Problem Possible cause(s) Solution(s)
Washer door cannot be
opened.
Child lock is activated. Deactivated Child lock (press and hold Start/Pause for
5 seconds).
A power failure occured. If a cycle is interrupted by a power failure, it will
resume when the power is restored.
Cycle is running, or water level is
high or hot.
Wait until the cycle ends.
Electric power cord has become
loose or unplugged.
Make sure the electric cord is securely plugged in.
Cycle selector turned to Off before
end of cycle.
Turn the cycle selector to a cycle.
Select No spin. In order to exit the cycle, set the cycle selector to
Spin/Drain or select a spin speed range, then press
the Start/Pause button.
Emergency door lock released is
activated.
~ Emergency door lock release; Page 29
Door still cannot be
opened, even after
turning the washer Off
and back on again.
Child lock is activated Deactivated Child lock (press and hold Start/Pause for
5 seconds).
Door is locked for safety reasons
(high water level, temperature of
water hot, or high drum speed
(drum is turning).
Wash cycle time is
increaed.
Your washer utilizes sensors to
monitor certain characteristics of
the wash load. Increases in wash
cycle time could be due to:
Solutions are based on the specific reason the wash
time has been extended.
Excess suds. Use less detergent.
The automatic unbalanced load
detection system spins the laundry
several times to ensure even distri-
bution.
Always load the washer with a mixture of large and
small wash items (easier to distribute in the drum).
Cycle does not start -
Start/Pause flashes.
Start/Pause button not pressed /
selected?
Press the Start/Pause button to start the cycle.
Washer door is not closed properly. Check if laundry is caught in the door. Close the door
until a click is heard, the cycle should start.
Cycle does not start -
Delay start-Time is dis-
played.
Cycle ending time has been
selected and activated.
Wash cycle will begin at proper time to complete at
the selected finish time.
Cycle does not start -
D symbol flashes.
Child lock is activated. Deactivate Child lock (press and hold Start/Pause for
5 seconds).
Detergent residue
remains in the deter-
gent dispenser.
Dry detergent may have been damp
or lumpy.
Clean and dry the detergent dispenser.
Excess liquid detergent may have
been added.
See Adding the correct amount of HE detergent to
determine proper detergent usage.
Use the dosing cup for liquid deter-
gent when dosing powder deter-
gent. Powder detergent may have
been damp or lumpy.
Clean and dry the detergent dispenser.
Water does not appear
to be coming into the
washer, or detergent is
not washed away.
Start/Pause selected? Select Start/Pause.
Water faucet not turned on. Turn on water faucet.
Supply hose kinked or pinched
(reduce flow).
Eliminate the cause.
Water supply hose strainers
clogged.
Clean the water inlet strainers.
Water pressure too low. Eliminate the cause.