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Customer Care Center
1-800-898-1879
www.askousa.com
Troubleshooting
Most problems are easily solved if you
understand the cause. If the machine shows
an error code in the display, consult the fault
code descriptions below for a possible cure.
Once you've tried the following suggestions,
turn the power to the washer off. Next, turn
the machine back on and restart the wash
cycle.
If you are unable to resolve the issue, call our
Customer Care Center at the number on the
bottom of the page.
The washer will not operate at all.
• Is there a power failure?
• Is the power cord correctly connected to an
electric outlet?
• Did you turn on the power?
• Did you press Start/Stop button?
• Is there correct amount of laundry in the
washer?
• Is the door open? (The lamp “ ” will light
up in this case.)
Water is not supplied
Error display
• Did you connect the inlet hoses and open
water valves?
• Are the inlet hoses or water valves frozen?
• Is the water supply shut off?
• Is there debris blocking the inlet hose filters?
The washer will not drain
Error display
• Is the drain hose frozen or blocked by
debris?
• Is the drain hose kinked or deformed?
• Is the end of the drain hose pushed more
than 3 or 4 inches into the drain pipe?
• Check to make sure the drain filter is clean.
The washer will not spin
Error display
• Are the clothes in the drum collected on one
side?
• Is the washer installed on an uneven floor or
is the vibration serious?
Spinning is insufficient
Error display
• Is the filter of the drain pump clogged?
• Does there appear to be water left in the
wash drum?
• Did you use the proper amount of
detergent?
• Is the drain hose placed higher than 1m
above floor?
Vibrating and too noisy
• Is the washer installed on an uneven floor?
• Have all the shipping bolts removed?
• If and error mode are showed on
LED panel, please contact our Customer
Care Center at the number listed on the
bottom of the page.
Note!