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Trouble shooting
Your washer-dryer could occasionally fail to work. Before contacting the Technical Assistance Centre
(see Assistance), make sure that the problem cannot be not solved easily using the following list.
Problem:
The washer-dryer does not switch on.
The wash cycle does not start.
The washer-dryer does not fill
with water.
The washer-dryer door remains
locked.
The machine continuously fills
with water and drains.
The washer-dryer does not drain
or spin.
The machine vibrates a lot during
the spin cycle.
The washer-dryer leaks.
The icons corresponding to the
Phase in progress flash rapidly
at the same time as the ON/OFF
indicator light.
There is too much foam.
The washer-dryer door remains locked.
The washer-dryer does not dry.
Possible causes / Solutions:
The appliance is not plugged into the socket fully, or not enough to make contact.
There is no power in the house.
The door is not closed properly.
The START/PAUSE button has not been pressed.
The water tap has not been opened.
A delayed start has been set.
The water inlet hose is not connected to the tap.
The hose is bent.
The water tap has not been opened.
There is no water supply in the house.
The pressure is too low.
The START/PAUSE button has not been pressed.
If you have selected the Baby
cycle or the Easy iron option, when
the wash cycle has finished the machine will slowly rotate the drum; to end
the cycle press the START/PAUSE button or the Easy iron
button. If
you have selected the Silk
wash cycle, the machine will end the cycle
while the laundry is soaking; to drain the water so that the laundry may be
removed, press the START/PAUSE button or the Easy iron
button.
The drain hose is not fitted at a height between 65 and 100 cm from the
floor (see Installation).
The free end of the hose is under water (see Installation).
If the dwelling is on one of the upper floors of a building, there may be
problems relating to water drainage, causing the washer-dryer to fill with
water and drain continuously. Special anti-draining valves are available in
shops and help to prevent this inconvenience.
The wall drainage system is not fitted with a breather pipe.
The wash cycle does not include draining: Some wash cycles require the
drain phase to be started manually (see Wash cycles and options).
The Easy iron option is enabled: to complete the wash cycle, press the
START/PAUSE button (Wash cycles and options).
The drain hose is bent (see Installation).
The drainage duct is clogged.
The drum was not unlocked correctly during installation (see Installation).
The machine is not level (see Installation ).
The machine is trapped between cabinets and walls (see Installation).
The load is unbalanced (see Detergents and laundry).
The water inlet hose is not screwed on properly (see Installation).
The detergent dispenser is blocked (to clean it, see Care and maintenance).
The drain hose is not fixed in place properly (see Installation).
Switch off the machine and unplug it, wait for approximately 1 minute and
then switch it back on again. If the problem persists, contact the Technical
Assistance Service.
The detergent is not suitable for machine washing (it should display the text
for washer-dryers or hand and machine wash, or the like).
Too much detergent was used.
Perform the manual unlocking procedure (see Precautions and tips).
The appliance is not plugged into the socket, or not enough to make contact.
There has been a power failure.
The appliance door is not shut properly.
A DELAY TIMER has been set.
DRYING is in the OFF position.