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If the wash results are not satisfactory
Washing is grey and scale is being deposited in the drum
• Too little detergent is being used.
• The right detergent was not used.
• Special soiling was not pre-treated.
• Programme or temperature was not correctly set.
There are grey stains on the washing.
• Washing soiled with ointment, grease or oil was washed with too lit-
tle detergent.
• It was washed at too low a temperature.
• A common cause is that fabric conditioner – especially a concentrate
– has got onto the washing. Such stains should be washed out as
quickly as possible and make sure that you are careful when using
fabric conditioner.
After the last rinse foam can still be seen.
• Modern detergents may create foam even in the last rinse cycle. The
washing is however sufficiently rinsed.
Fabric softener was not
rinsed in, the compart-
ment w for condition-
ers is full of water.
Fabric softener insert in the
compartment for condition-
ers is not correctly attached
or is blocked.
Clean the detergent drawer,
insert the fabric softener
insert firmly.
The door cannot be
opened when the wash-
ing machine is switched
on.
Door locked.
Wait until the (DOOR) in-
dicator is illuminated green.
There has been a power cut.
(All the indicator are off).
The door remains blocked
for approx. 4 to 10 minutes.
The programme will continue
when the power cut is over.
To remove washing:
If water can be seen in the
appliance, first drain off the
water before opening the
loading door (see section
“Carrying out an emergency
drain”).
Washing is heavily
creased.
Possibly too much washing
was loaded.
Observe maximum loads.
Problem Possible cause Remedy