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If you experience
Possible Causes
Solution
First try the solutions suggested here or visit our website possibly avoid the cost of a service call...
In U.S.A. www.whirlpool.com/help - In Canada www.whirlpool.ca
Washer not performing as expected (cont.)
Not cleaning or
removing stains (cont.)
TROUBLESHOOTING
Not using HE detergent or using too
much HE detergent.
Not using correct cycle for fabric type.
Not using dispensers.
Not washing like colors together.
The suds from regular detergent can keep washer from operating
correctly.
Use only HE detergent. Be sure to measure correctly.
Always measure detergent and follow detergent directions based
on load size and soil level.
Use a higher soil level cycle option and warmer wash
temperature to improve cleaning.
If using a Quick Wash cycle, wash only a few items.
Use Super Wash and Normal Heavy cycle for tough cleaning.
See the “Cycle Guide” to match your load with the best cycle.
Use dispensers to avoid chlorine bleach and fabric softener
staining.
Load dispensers before starting a cycle. Select Fabric Softener
Added-Yes when using fabric softener.
Do not add products directly onto load.
Wash like colors together and remove promptly after the cycle
is complete to avoid dye transfer.
Clogged dispenser.
Incorrect dispenser
operation
Fabric damage
Sharp items were in pockets during
wash cycle.
Empty pockets, zip zippers, and snap or hook fasteners before
washing to avoid snags and tears.
Strings and straps could have tangled.
Tie all strings and straps before starting wash load.
Items may have been damaged before
washing.
Mend rips and broken threads in seams before washing.
Fabric damage can occur if load is
tightly packed.
Load garments in loose heaps evenly around the basket wall.
Load with dry items only.
Use cycle designed for the fabrics being washed.
Add only 1 or 2 garments after washer is started.
Monthly maintenance not done as
recommended.
See “Cleaning Your Washer” in Washer Maintenance.
Unload washer as soon as cycle is complete.
Be sure to measure correctly. Always follow the manufacturer’s
directions.
See “Cleaning your Washer” section.
Odors
Liquid chlorine bleach may have been
added incorrectly.
Do not pour liquid chlorine bleach directly onto load. Wipe up
bleach spills.
Undiluted bleach will damage fabrics. Do not use more than
recommended by manufacturer.
Do not place load items on top of bleach dispenser when
loading and unloading washer.
Garment care instructions may not
have been followed.
Always read and follow garment manufacturer’s care label
instructions. See the “Cycle Guide” to match your load with the
best cycle.
Using too much detergent.
Use only liquid chlorine bleach in the bleach dispenser. Use only
fabric softener in the fabric softener dispenser.
The lid is not closed. Close the lid. The washer will not start or ll with the lid open.
The washer may still be spinning. The lid will not unlock until the
basket has stopped spinning. This may take several minutes if
washing large loads or heavy fabrics.
Lid locked light is
ashing
A cycle was stopped or paused
using the Start/Pause/Unlock button.
Not selecting Fabric Softener
Added-Yes
Always select “Yes” when adding fabric softener. Cycles that
use spray rinse will add more water for proper fabric softener
distribution at the correct time.
Using single-dose
laundry packet
Packet not dissolving. Make sure single-dose laundry packet is added to washer basket
before adding clothes. Follow the manufacturer’s recommendations.