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Vibration or Off-Balance
First try the solutions suggested here to possibly avoid the cost of a service call.
If you experience
Possible Causes
Solution
Feet may not be in contact with the
oor and locked.
Front and rear feet must be in rm contact with oor, and washer
must be level to operate properly. Jam nuts must be tight against
the bottom of the cabinet.
Check oor for exing or sagging. If ooring is uneven, a 19 mm
(3/4" ) piece of plywood under your washer will reduce sound.
See “Level the Washer” in Installation Instructions.
Load could be unbalanced.
Load dry items in loose heaps evenly around basket wall.
Adding wet items to washer or adding more water to basket could
unbalance washer.
Wash smaller loads to reduce imbalance.
Do not tightly pack. Avoid washing single items.
Use Super Plus or Large water level and the Normal Regular cycle
and for oversized, non-absorbent items such as comforters or poly-
lled jackets.
Empty pockets before washing. Loose items such as coins
could fall between basket and tub or may block pump.
It may be necessary to call for service to remove items.
Noises
It is normal to hear metal items on clothing such as metal snaps,
buckles, or zippers touch against the basket.
Objects caught in washer drain
system.
Clicking or metallic
noises
Gurgling or humming
It is normal to hear the pump making a continuous humming
sound with periodic gurgling or surging as nal amounts of
water are removed during the Drain & Spin cycles.
Washer may be draining water.
Check the following for
proper installation or
see “Using Your
Washer” section
Washer may not be level.
TROUBLESHOOTING
Washer not level.
Water may splash off basket if washer is not level. Check that load
is not unbalanced or tightly packed.
Fill hoses not attached tightly.
Tighten ll-hose connection.
Make sure all four ll hose at washers are properly seated.
Drain hose connection.
Pull drain hose from washer cabinet and properly secure it to
drainpipe or laundry tub.
Do not place tape over drain opening.
Check household plumbing for leaks
or clogged sink or drain.
Water can back up out of a clogged sink or drainpipe. Check all
household plumbing for leaks (laundry tubs, drain pipe, water
pipes, and faucets.)
Fill hose washers.
Water Leaks
Check the following for
proper installation:
Improper loading can cause basket to be out of alignment
and cause water to splash off tub. See “Using Your Washer”
for loading instructions.
Washer not loaded as
recommended.
Washer not performing as expected
Washer won’t run
or ll, washer stops
working or wash light
remains on (indicating
that the washer was
unable to ll
appropriately)
Check for proper water supply.
Both hoses must be attached and have water owing to
inlet valve.
Both hot and cold water faucets must be turned on.
Check that inlet valve screens have not become clogged.
Check for any kinks in inlet hoses, which can restrict water ow.
Humming
You may hear the hum of the sensing spins after you have started
the washer. This is normal. Sensing spins will take several minutes
before water is added to the washer.
Sensing light is on.