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If you experience
Possible Causes
Solution
First try the solutions suggested here or visit our website at www.whirlpool.com/product_help –
In Canada www.whirlpool.ca for assistance and to possibly avoid a service call.
Washer not performing as expected (cont.)
Empty pockets, zip zippers, and snap or hook fasteners before
washing to avoid snags and tears.
Sharp items were in pockets during
wash cycle.
Strings and straps could have tangled.
Items may have been damaged before
washing.
Mend rips and broken threads in seams before washing.
Fabric damage can occur if washer is
tightly packed.
Liquid chlorine bleach may have been
added incorrectly.
Do not pour liquid chlorine bleach directly onto load. Wipe up
bleach spills.
Undiluted bleach will damage fabrics. Do not use more than
recommended by manufacturer.
Avoid tightly packing the washer. Load with dry items only.
Use cycle designed for the fabrics being washed.
Add only 1 or 2 garments after washer has started.
Tie all strings and straps before starting wash load.
Fabric Damage
The transfer of dye can occur when mixing whites and colors in
a load. Sort dark clothes from whites and lights.
Use hot or warm washes if safe for the load. Make sure your hot
water system is adequate to provide a hot water wash.
Use more detergent for washing heavy soils in cold or
hard water.
Touch WATER HARDNESS to change water hardness to “hard.”
Load not sorted properly.Gray whites, dingy
colors
Wash temperatures too low.
Not enough detergent used,
or hard water.
Monthly maintenance not done as
recommended.
Run the Clean Washer cycle with affresh
®
monthly.
See “Washer Care” in “Washer Maintenance.”
Unload washer as soon as cycle is complete. Use the Fan Dry
option if load cannot be removed immediately after the wash is
complete.
Use only HE detergent. Be sure to measure correctly. Always
follow the manufacturer’s directions.
See “Washer Care” section.
This washer has a tight seal to avoid water leaks. To avoid odors,
leave the door open to allow the washer to dry between uses.
Odors
Not using HE detergent or using too
much HE detergent.
Door not left open after use.
Not washing like colors together.
Wash like colors together and remove promptly after the cycle is
complete to avoid dye transfer.
Use more detergent for washing heavy soils in cold or
hard water.
Touch WATER HARDNESS to change water hardness to “hard.”
Not enough detergent used,
or hard water.
Not cleaning or
removing stains
Not using dispensers.
Use dispensers to avoid chlorine bleach and fabric softener
staining.
Load dispensers before starting a cycle.
Avoid overlling.
Do not add products directly to load.
Dispense cartridge is empty.
Fill dispense cartridge to the “MAX” line with HE liquid detergent.
TROUBLESHOOTING
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