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If you experience
Possible Causes
Solution
Normal washer operation.
Lid must be closed for washer to run.
Washer will pause during certain phases of cycle. Do not
interrupt cycle.
Washer may be stopped to reduce suds.
The washer senses the dry load with short spins that may take
2 to 3 minutes before water is added. You may hear the hum
of the spins. This is normal.
Washer won’t run or ll,
washer stops working
or wash light remains
on (indicating that the
washer was unable
to ll appropriately)
(cont.)
Plug power cord into a grounded 3 prong outlet.
Do not use an extension cord.
Ensure there is power to outlet.
Reset a tripped circuit breaker. Replace any blown fuses.
NOTE: If problems continue, contact an electrician.
Check proper electrical supply.
Washer may be tightly packed.
Remove several garments, rearrange load evenly around
the washplate. Do not load garments directly over the center
of the washplate. Close lid and press START/PAUSE/UNLOCK.
Add only 1 or 2 additional garments after washer has started.
Not using HE detergent
or using too much HE detergent.
Only use HE detergent. Suds from regular detergents can slow
or stop the washer. Always measure detergent and follow
detergent directions based on your load requirements.
To remove suds, cancel cycle. Select RINSE & SPIN. Press
START/PAUSE/UNLOCK. Do not add more detergent.
First try the solutions suggested here or visit our website at www.whirlpool.com/help
for assistance and to possibly avoid a service call.
Washer not performing as expected (cont.)
Do not add more water to the washer.
TROUBLESHOOTING
Washer not draining/
spinning, loads are
still wet or spin light
remains on (indicating
that the washer was
unable to pump out
water within ten
minutes).
Using a cycle with a low spin speed. Cycles with lower spin speeds remove less water than cycles
with high spin speeds. Use the recommended cycle/speed spin
for your garments. To remove extra water in the load, Select
DRAIN & SPIN. Load may need to be rearranged to allow even
distribution of the load in the basket.
Small items may have been caught in pump or between basket
and tub, which can slow draining.
Empty pockets and use garment bags
for small items.
The washer may be tightly packed or
unbalanced.
Tightly packed or unbalanced loads may not allow the washer
to spin correctly, leaving the load wetter than normal. Evenly
arrange the wet load for balanced spinning. Select DRAIN
& SPIN to remove excess water. See “Using Your Washer”
for loading recommendations.