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Vibration or Off-Balance
First try the solutions suggested here or visit our website at www.whirlpool.com/help
for assistance and to possibly avoid a service call.
If you experience
Possible Causes
Solution
Feet may not be in contact
with the oor and locked.
Front and rear feet must be in rm contact with oor, and washer must
be level to operate properly. Jam nuts must be tight against the bottom
of the cabinet.
Check oor for exing or sagging. If ooring is uneven, a 3/4" (19 mm)
piece of plywood under your washer will reduce sound.
See “Level the Washer” in “Installation Instructions”.
Load could be unbalanced.
Load garments in loose heaps evenly around the washplate. Do not load
garments directly over the center of the washplate. Adding wet items to
washer or adding more water to basket could unbalance washer.
Wash smaller loads to reduce imbalance.
Use Bulky Items cycle for oversized, non-absorbent items such
as comforters or poly-lled jackets.
See “Cycle Guide” and “Using Your Washer” in this “Use and Care
Guide”.
Empty pockets before washing. Loose items such as coins could fall
between basket and tub or may block pump. It may be necessary to call
for service to remove items.
Washer not level.
Water may splash off basket if washer is not level.
Fill hoses not attached tightly.
Tighten ll-hose connection.
Make sure all four ll hose at washers are properly seated.
Drain hose connection.
Pull drain hose from washer cabinet and properly secure it to drainpipe
or laundry tub.
Check household plumbing
for leaks or clogged sink
or drain.
Water can backup out of a clogged sink or drainpipe. Check all
household plumbing for leaks (laundry tubs, drain pipe, water pipes,
and faucets.)
Fill hose washers.
Noises - For normal operating sounds, go to www.whirlpool.com/help
It is normal to hear metal items on clothing such as metal snaps, buckles,
or zippers touch against the stainless steel basket.
Objects caught in washer
drain system.
Clicking or metallic
noises
Gurgling or humming
It is normal to hear the pump making a continuous humming sound with
periodic gurgling or surging as nal amounts of water are removed during
the spin/drain cycles.
Washer may be
draining water.
Water Leaks
Check the following for
proper installation:
Unbalanced loading can cause basket to be out of alignment and cause
water to splash off tub. See “Using Your Washer” for loading instructions.
Washer not loaded properly.
TROUBLESHOOTING
Check the following for
proper installation or see
“Using Your Washer”
section.
Not enough water
in washer
Load not completely covered
in water.
This is normal operation for an HE low-water washer. The load will not be
completely underwater. The washer senses load sizes and adds correct
amount of water for optimal cleaning. See “What’s New under the Lid.”
IMPORTANT: Do not add more water to washer. Adding water lifts the
garments off the washplate, resulting in less effective cleaning.
Washer not performing as expected
Washer may not be level.
Humming
You may hear the hum of the sensing spins after you have started the washer.
This is normal. Sensing spins will take several minutes before water is added
to the washer.
The sensing light is on.
Washer won’t run or ll,
washer stops working
or wash light remains
on (indicating that the
washer was unable
to ll appropriately)
Check for proper water supply.
Both hoses must be attached and have water owing to inlet valve.
Both Hot and Cold water faucets must be turned on.
Check that inlet valve screens have not become clogged.
Check for any kinks in inlet hoses, which can restrict water ow.