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TROUBLESHOOTING
First try the solutions suggested here or visit our website and reference FAQs (Frequently
Asked Questions) to possibly avoid the cost of a service call.
In U.S.A. www.whirlpool.com/help
Noisy
Is the load balanced and the washer level? The wash load
should be balanced and not tightly packed. The washer must
be level. The front feet should be properly installed and the
jam nuts tightened. Reset the rear leveling legs (if needed).
See “Installation Instructions.”
Did you completely remove the yellow shipping strap with
shipping pins? See “Installation Instructions.”
Are the gears engaging after the drain and before spin, or
is the upper part of agitator clicking during wash? These
are normal washer noises.
Leaking
Check the following:
Are the ll hoses tight?
Are the ll hose washers properly seated?
Is the drain hose installed? See “Installation Instructions.”
Is the sink or drain clogged? Sink and standpipe must be
able to handle 17 gal. (64 L.) of water per minute.
Is water deecting off the tub ring or the load? Center
the tub before starting the washer. The wash load should
be balanced and not tightly packed. The ll or spray rinses
can bounce off the load. The washer must be level. The front
feet should be properly installed and the jam nuts tightened.
Reset the rear leveling legs (if needed). See “Installation
Instructions.”
Check household plumbing for leaks.
Water level seems too low
Does the water level seem too low, or does the washer
appear to not ll completely? The top of the agitator is
much higher than the highest water level. This is normal and
necessary for clothes to move freely.
Dispensers clogged or bleach leaking
Did you follow the manufacturer’s directions when adding
fabric softener to the dispenser? Measure detergent and
fabric softener. Slowly pour into the dispensers. Wipe up all
spills. Dilute fabric softener in the fabric softener dispenser.
Periodically clean the dispensers.
Did you put powdered color-safe bleach into the liquid
chlorine bleach dispenser? Add powdered color-safe bleach
directly to the basket.
To use washer again
1. Flush water pipes and hoses. Reconnect water inlet hoses.
Turn on both water faucets.
Storage, non-use, or vacation care
Operate your washer only when you are at home. If you will be
on vacation or not using your washer for an extended period of
time, you should:
1. Unplug washer or disconnect power.
2. Turn off the water supply to the washer. This helps avoid
ooding (due to a water pressure surge) while you are away.
2. Plug in washer or reconnect power.
3. Run the washer through a complete Normal cycle with
1 cup (250 mL) of detergent to clean out antifreeze.