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Washer not performing as expected (cont.)
If you experience
Possible causes
Solution
Incorrect or wrong
wash or rinse
temperatures
Check for proper water supply.
Make sure hot and cold inlet hoses are not reversed.
Both hoses must be attached to both washer and faucet, and
have both hot and cold water owing to inlet valve.
Check that inlet valve screens are not clogged.
Remove any kinks in hoses.
First try the solutions suggested here or visit our website at www.whirlpool.com/help
for assistance and to possibly avoid a service call.
Not all settings and options are
available for all cycles.
Warm* selection not
available
See the “Cycle Guide” for the available settings and options for
each cycle.
Select RINSE/DRAIN & SPIN to remove any water remaining in
the washer. The washer door will unlock at the end of the drain.
Water remaining in washer after cycle.
Door locked at end of
wash cycle.
Spin speed set to No Spin.
FanFresh
™
option not
selectable
FanFresh
™
option is not available if No Spin is selected.
For best performance, not all
settings are available with each cycle,
and some options cannot be used
together.
Desired setting or
option does not light
See the “Cycle Guide” for the available settings and options for
each cycle.
Using cycles with a lower spin speed.
Cycles with lower spin speeds remove less water than cycles
with high spin speeds. Use the recommended cycle/speed spin
for your garment.
Washer not loaded as recommended.
Small items may have been caught in pump.
Empty pockets and use garment bags
for small items.
A tightly packed or unbalanced load may not allow the washer
to spin correctly, leaving the load wetter than normal. See “Cycle
Guide” for load size recommendation for each cycle.
Washer not draining/
spinning, loads are
still wet
Drain hose extends into standpipe
farther than 4.5" (114 mm).
Check drain hose for proper installation. Use drain hose form
and securely attach to drainpipe or tub. Do not tape over drain
opening.
Not using HE detergent or using too
much HE detergent.
Use only HE detergent. Suds from regular detergent or using too
much detergent can slow or stop draining or spinning. Always
measure and follow manufacturer’s directions for your load.
To remove extra suds, Select RINSE/DRAIN & SPIN. Do not add
detergent.
The load may be out of balance.
Avoid washing single items. Balance a single item such as a rug
or jeans jacket with a few extra items.
The drain hose is clogged, or the
end of the drain hose more than
96" (2.4 m) above the oor.
Lower drain hose if the end is higher than 96" (2.4 m) above the
oor. Remove any clogs from drain hose. See “Installation
Requirements.”
The drain hose ts too tightly
in the standpipe, or is it taped
to the standpipe.
The drain hose should be loose yet t securely. Do not seal the
drain hose with tape. The hose needs an air gap. See Secure the
Drain Hose.”
The drum has clothing stuck between
spin basket and outer tub.
Rotate drum by hand to check for any binding of the spin
basket and outer tub. Move open end drum up and down while
holding outer tub steady and check for looseness (more than
1/4" (6.35 mm) of movement).
If the “Add A Garment” light is lit, press START/PAUSE once.
The door will unlock.
Door locks when cycle has started.
Door will not unlock
Washing many loads. Your hot water tank may not have enough hot water to keep up
with the number of hot or warm washes. This is normal.