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If you need service or assistance, we suggest
you follow these four steps:
1. Before calling for assistance.. .
Performance problems often re-
sult from little things you can find
and fix yourself without tools of any
kind.
IF YOUR WASHER DOES NOT FILL:
l
Is the power supply cord
plugged in?
l
Are both water faucets open?
l
Are fuses blown or circuit-breaker
tripped?
l
Are the water supply hoses
kinked?
l
Is the Cycle Control Knob set and
pulled out?
you in how to obtain satisfactory op-
eration from your appliance or, if
service is necessary, recommend a
qualified service company in your
area.
IF YOUR WASHER DOES NOT SPIN:
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Is the lid closed?
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Is the power supply cord
plugged in?
l
Is a fuse blown or circuit-breaker
tripped?
IF YOUR WASHER STOPS DURING
THE PERMANENT PRESS CYCLE:
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Remember,the washer will stop
for about 1% minutes afterthe
partial drain during the cool-
down period in this cycle.
IF WASHER FILLS AND DRAINS
WITHOUT RUNNING:
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Make sure that the Cycle Control
Knob is pointing to a number in
the cycle.
MAKE SURE THE DRAIN HOSE IS
HIGHER THAN THE WATER LEVEL IN
THE WASHER. IF IT ISN’T...
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The washer may seem to be
draining during wash and rinse
cycles.
l
Water can siphon out. (See “ln-
stallation Instructions:‘)
2. If you need assistance*. . .
Call Whirlpool COOL-LINE’ serv-
ice assistance telephone number.
Dial free from:
Continental U.S. . (800) 253-1301
Michigan
. . . . . . . (800) 632-2243
Alaska & Hawaii (800) 253-1121
and talk with one of our trained Con-
sultants. The Consultant can instruct
3.
If you need service . . .
Whirlpool has
a nationwide net-
work of franchised
TECH-CARE’ Serv-
ice Companies.
TECH-CARE serv-
ice technicians are trained to fulfill
the product warranty and provide
after-warranty service, anywhere in
the United States. To locate TECH-
CARE service in your area, call our
COOL-LINE service assistance tele-
phone number (see Step 2) or look in
your telephone directory Yellow
Pages under:
~PPLIINCES-nO”SEHOLD~
ELECTRIC~LAPCLIANCES~
YA,OR- SERYlCE 6 REPAIR
MAJOR- REPllRlHC a PARTS
OR
FRANCHIStDTtCH CARE SERYICL
\t..Hv,c’>. c Ol(P4 VIE\
XYZ StRYICt co
123 MlDk
999 9999
4. If you have a problem*...
Call our COOL-LINE service as-
sistance telephone number (see
Step 2) and talk with one of our Con-
sultants, or if you prefer, write to:
Mr. Guy Turner, Vice President
Whirlpool Corporation
Administrative Center
2000 US-33 North
Benton Harbor, Ml 49022
*If you must call or write, please pro-
vide: model number, serial number,
date of purchase, and a complete
description of the problem. This in-
formation is needed in order to bet-
ter respond to your request for
assistance.
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